Cancelling your spot
If you wish the cancel your spot in our Science and Sustainability program you must have done so no later than 10 working days prior to the commencement date of the course. If the full 10 days notice is given you will be refunded the full paid amount for the program and will not endure a cancellation fee.
Cancelling with less than 10 days notice
Please understand that when you cancel without given us enough notice we miss out on the opportunity to offer the spot to another student. Therefore cancelling with less than 15 days notice will result in a charge equal to 50% of the reserved service amount.
We understand that sometimes life is unpredictable! We are a company based on compassion, if you are unable to make or attend the program due to unforeseen circumstances please contact us directly at firstname.lastname@example.org or call us on 0408 925 423.
UNABLE TO ATTEND A WORKSHOP
If you are unable to attend a workshop, please don’t stress! Let us know as soon as you can via email (email@example.com) or phone us (0408 925 423) we will do what we can do make sure you don’t miss out on that workshop. We will either fit you into a different class for that workshop or offer it to you the next time it runs, you will NOT endure any extra costs for this NOR will we refund you the workshop amount.
Within Australia - Items are sent using Australia post and usually arrive between 4-7 working days from date of purchase. A tracking number will be emailed to you once the order as been dispatched.
Standard Shipping - $5.95
Outside of Australia - Orders outside of Australia may take anywhere between 7-21 days to arrive from date of purchase. A tracking number will be emailed to you once the order as been dispatched.
International Shipping - $20.00
RETURNS AND EXCHANGES
You are incredibly important to us!
If you are unhappy with your purchase please email firstname.lastname@example.org and we will do what we can to ensure your happiness.
Please note to be eligible for an exchange or return, it must be lodged within 30 days of your order date. Product(s) must be shipped back to our address, postage must be covered by you. Once returned we will inspect the item(s) for any damage, where we will either approve or reject the exchange/return request. In the case of an exchange, item(s) will be returned to you free of charge.
Child Safety Risk Management
STATEMENT OF COMMITMENT
elasmo is committed to the safety and well being of children and the protection of children.
The safety and wellbeing of children and young people is of utmost importance to us. elasmo has a ZERO tolerance for child abuse, which may take the form of physical, sexual, and/or psychological maltreatment or neglect. elasmo is dedicated to providing a safe, supportive environment where children and young people feel free to speak and are heard about decisions that affect their lives.
elasmo is committed to upholding it’s ‘House Rights’, which provide a framework for freedom, self-expression, diversity, inclusion and privacy.
Every person involved in elasmo has a responsibility to understand the important and specific role he/she plays individually and collectively to ensure that the wellbeing and safety of all children and young people is at the forefront of all they do and every decision they make.